FAQ – Frequently asked questions

Frequently asked questions (FAQ)

Are your products handmade?

Yes, many products are made carefully by hand, which makes them small one-of-a-kind pieces.

Which materials do you use?

Depending on the product, we use feathers, wood, minerals, metal and silver, among others.
You'll always find the exact details on the respective product page.

How long does shipping take?

Processing usually takes 1–3 business days.
Shipping time depends on the destination country (Germany is faster than international).

Do you ship internationally?

Yes, we also ship internationally, e.g. to the USA.

Can I return my order?

Yes, within the statutory right of withdrawal.
You'll find the details on the Withdrawal & returns page.

How do I care for my jewellery?

Please store it dry and avoid contact with water, perfume or chemicals as far as possible, so your jewellery stays beautiful for a long time.

How can I reach you?

The best way is via the contact page with the message form.